Product Support & Sales Representative (CI)

Job Posting: Product Support & Sales Representative (CI)

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying the most important development sectors of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane is also an authorized Caterpillar Dealer and has its operations since January 2016. Surmac supports Surmac Guyane.

We keep our workplaces safe and care for the environment and community in which we operate and aim to achieve the highest customer satisfaction by providing customized solutions in helping our customers achieve their goals.

For our Sales department, we are looking for a:

PRODUCT SUPPORT & SALES REPRESENTATIVE (CI)

Description

The Product Support & Sales Representative for Construction Industries (CI) represents the Dealer’s Product Support and Sales Departments in a sales capacity to promote and sell Parts products, Dealer services, and Product Support solutions.

The Product Support & Sales Representative (CI) will also cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. The Product Support & Sales Representative (CI) ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Job Duties/ Responsibilities include, but are not limited to:

· Proactively manage an annually assigned account base within assigned territory;

· Build collaborative relationships and ensure business integrity is maintained;

· Sell parts, service, condition monitoring, Preventive Maintenance (PM) products, Customer Value Agreements (CVAs), and other Dealer services to customers within a specified territory;

· Employ a “consultative selling” approach to identify and manage customer expectations.

· Keep customers informed of parts order and service work status;

· Counsel customers regarding Equipment Management Solutions (EMS) to affect lowest owning and operating costs;

· Follow up on asset generated sales leads;

· Prospect for new customers and new parts/service revenue sources;

· Perform basic machine inspections to generate opportunity for customer interaction and sales;

· Negotiate win-win outcomes to customer issues;

· Prepare quotes, sales contracts, and related paperwork necessary to close a deal;

· Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership;

· Report competitive parts, service, and machine information and activity.

Education and/or Experience

· Bachelor degree in Mechanical Engineering or Business Administration in combination with three (3) years’ experience in a product support sales and service environment.

· Experience in customer service is preferred.

· Good comprehension of the language Portuguese and Chinese (Mandarin) is an advantage.

· Experienced in Microsoft Office (Words, Excel, Outlook).

Reporting structure

The Product Support & Sales Representative (CI) reports to the Product Support Sales Supervisor.

Work Schedule

· 45 hours per week from Monday to Friday.

· The work location is located at Paramaribo and the working hours are from 7.00 – 16.00.

· Availability required for work at the various Surmac locations and customer locations.

· Availability required outside standard working hours if deemed necessary.

Offer

SURMAC offers a well-paid job added with a competitive benefit- and rewards package. We also offer a learning workplace with a professional business culture in which our employee will be able to innovate day-by-day learning from excellent resources available, leading to a satisfied employee experience every day.

Submitting of your application

Email your motivation letter together with your curriculum vitae before March 25, 2024 to the HR&D Department at recruiting@surmaccat.sr.