Service Supervisor

Job Posting: Service Supervisor

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying the most important development sectors of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane has been operating as an authorized Caterpillar Dealer since January 2016, with support provided by Surmac.

We keep our workplaces safe and care for the environment and community in which we operate and aim to achieve the highest customer satisfaction by providing customized solutions in helping our customers achieve their goals.

For our Service Operations Department, we are looking for a:

SERVICE SUPERVISOR

Description
The Service Supervisor is responsible for overseeing the day-to-day operations within assigned workshop or assigned field crew. This involves managing and guiding the Service Foremen and Service Technicians and ensuring that all jobs are executed correctly, on time and safe. The main activities consist of ensuring quality, velocity, and cost control of the repair jobs. In addition, the Service Supervisor is also responsible for delivering quality customer service (internally & externally), maintaining safety standards and achieving operational targets.

Job Duties/ Responsibilities include, but are not limited to:

· Oversee the maintenance and repair of equipment/components and machinery, ensuring optimal functionality, quality of work and upholding safety within assigned area;

· Supervise and lead all maintenance and repair processes and operations within the assigned area;

· Ensure health and safety policies are complied with, share knowledge of health and safety standards and lead by example to maintain a positive safety culture;

· Carry out inspections of the facilities to identify and report issues;

· Attend daily job status meetings and ensure the team’s daily work is completed on time and efficiently with adherence to turn-around time (TAT), while also ensuring safety and quality;

· Identify skill gaps within the team and provide training and development opportunities to enhance the team’s capabilities;

· Manage the team and provide guidance and feedback periodically;

· Participate in the development of procedures or improvements and ensure implementation;

· Review work performed, reports and parts list after being released by the foreman;

· Work closely with customers to ensure their service requirements are understood and met and resolve customer complaints and provide technical advice;

· Report on orders closed for further processing;

· Monitor time entries.

Education and/or Experience

· Bachelor's degree in Mechanical Engineering or Electrical Engineering with a minimum of five (5) years’ experience or equivalent education/training and experience.

· At least three (3) years’ experience in a supervisory role.

· Technical knowledge of caterpillar equipment and caterpillar program Service Information System (SIS) is an advantage.

· Knowledge of contamination control and inspector certification is an advantage.

· Technical knowledge about usage of special tools, creating required parts list & technical reports.

· Experience within the heavy equipment industry.

· Experienced in Microsoft 365 (Word, Excel, PowerPoint, Outlook).

Reporting structure

The Practical Training Assistant reports to Service Superintendent.

Work Schedule

· 45 hours per week from Monday to Friday.

· The base work location is at Surmac Wanica and the working hours are from 7:30 – 16:15.

· Availability required for work at the various Surmac locations.

· Availability outside standard working hours, if required.

Offer

SURMAC offers a well-compensated position, complemented by a competitive benefits package. We also provide a dynamic learning environment within a professional business culture, where our employees can innovate daily and have access to excellent resources, ultimately leading to a fulfilling employee experience.

Submitting of your application

Email your motivation letter together with your curriculum vitae before November 28, 2025, to the HR&D Department at recruiting@surmaccat.sr.