Product Support & Sales Representative

Job Posting: Product Support & Sales Representative

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying the most important development sectors of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane has been operating as an authorized Caterpillar Dealer since January 2016, with support provided by Surmac.

We keep our workplaces safe and care for the environment and community in which we operate and aim to achieve the highest customer satisfaction by providing customized solutions in helping our customers achieve their goals.

For our Sales department, we are looking for a:

PRODUCT SUPPORT & SALES REPRESENTATIVE

Description

The Product Support & Sales Representative for Construction Industries (CI) represents the Dealer’s Product Support and Sales Departments in a sales capacity to promote and sell Parts products, Dealer services, and Product Support solutions.

The Product Support & Sales Representative will also cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long-term maintenance agreements. The Product Support & Sales Representative ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Job Duties/ Responsibilities include, but are not limited to:

· Proactively manage an annually assigned account base within assigned territory;

· Apply good time and territory management practices while implementing a coverage plan;

· Perform basic machine inspections to generate opportunity for customer interaction and sales;

· Follow up on asset generated sales leads;

· Prospect for new customers and new parts/service revenue sources;

· Build collaborative relationships and ensure business integrity is maintained;

· Sell parts, service, condition monitoring, Preventive Maintenance (PM) products, Customer Value Agreements (CVAs), and other Dealer services to customers within a specified territory;

· Employ a “consultative selling” approach to identify and manage customer expectations.

· Keep customers informed of parts order and service work status;

· Educate customers regarding Equipment Management Solutions (EMS) to affect lowest owning and operating costs;

· Negotiate win-win outcomes to customer issues;

· Maintain accurate customer equipment information within DBS or ERP system;

· Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership;

· Report on competitive parts, service, and machine information and activity;

· Provide input/information into planning and budgeting process;

· Support New Product Introduction (NPI);

· Prepare quotes, sales contracts, and related paperwork necessary to close a deal.

Education and/or Experience

· Bachelor degree in Mechanical Engineering or Business Administration in combination with three (3) years’ experience in a product support sales and service environment.

· Experience in customer service is preferred.

· Good comprehension of the language Portuguese and Chinese (Mandarin) is an advantage.

· Experienced in Microsoft Office (Words, Excel, Outlook).

Reporting structure

The Product Support & Sales Representative reports to the Product Support & Sales Supervisor.

Work Schedule

· 45 hours per week from Monday to Friday.

· The work location is located at Paramaribo and the working hours are from 7.00 – 16.00.

· Availability required for work at the various Surmac locations and customer locations.

· Availability required outside standard working hours if deemed necessary.

Offer

SURMAC offers a well-compensated position, complemented by a competitive benefits package. We also provide a dynamic learning environment within a professional business culture, where our employees can innovate daily and have access to excellent resources, ultimately leading to a fulfilling employee experience.

Submitting of your application

Email your motivation letter together with your curriculum vitae before April 21, 2026 to the HR&D Department at recruiting@surmaccat.sr.