Inside Sales Representative

Job Posting: Inside Sales Representative

CKC Machinehandel Surmac N.V. (hereafter Surmac) is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying some of the most important development sectors of Suriname, such as mining, power generation, forestry, agriculture, building and construction.

Surmac Guyane SAS is also an authorized Caterpillar Dealer and has its operations since January 2016. Surmac supports Surmac Guyane SAS.

We keep our workplaces safe and care for the environment and community in which Surmac operates and aims to achieve the highest customer satisfaction by providing customized solutions in helping our customers achieve their goals.

For our Energy & Transportation Department, we are looking for a:

INSIDE SALES REPRESENTATIVE

Description

The Inside Sales Representative (ISR) is responsible for an assigned territory containing approximately 100 to 300 customers. These customers are tier 2 customers and the ISR is responsible for contacting these customers by telephone at a typical Planned Annual Rate of call (PAR) determined in the yearly coverage study.

Job Duties/ Responsibilities include, but are not limited to:

· Establish, qualify and maintain appropriate relationships with assigned customers to position Surmac as the preferred supplier in the customers’ vendor list to increase sales of parts and service solutions;

· Provide customers with solutions to meet customer requirements after thoroughly analyzing needs;

· Contact customers according to the validated PAR plan, which is determined by Sales and Marketing;

· Register and manage all identified leads and opportunities in the dealer’s CRM system;

· Continually update the customer’s equipment population, contacts, mobile and office phone information, address and other customer relationship management information in the dealer’s CRM system;

· Promote all aspects of the dealership by selling parts, services, Customer Value Agreements (CVAs), and generate engine and machine sales leads;

· Build strong relationships with customers and be their primary point-of-contact at the dealership;

· Advise customers on Equipment Management Solutions by understanding how customers use their equipment within their business and closely guide them throughout the life of each asset by actively participating in all of the customers' parts and service’s needs;

· Build customer loyalty by following up on service or parts orders, assuring requests are addressed in a timely manner, and by networking within customer accounts.

Education and/or Experience

· Bachelor Degree in Business Administration or a minimum of three (3) years’ experience in a sales and service environment.

· Technical skills in mechanics or power systems is preferred.

· Experience in customer service is preferred.

· Must have a positive attitude and be a self-starter.

· Experienced in Microsoft 365 (Word, Excel, PowerPoint, Outlook).

· Good comprehension of the languages Portuguese and Chinese (Mandarin) is an advantage.

Reporting structure

The Inside Sales Representative reports to the Energy & Transportation Manager.

Work Schedule

· The base work location is at Surmac Paramaribo and the working hours are from 7:00 – 16:00.

· Availability for work at various Surmac locations.

· Availability outside standard working hours, if required.

Offer

SURMAC offers a well-paid job added with a competitive benefit- and rewards package. We also offer a learning workplace with a professional business culture in which our employee will be able to innovate day-by-day learning from excellent resources available, leading to a satisfied employee experience every day.

Submitting of your application

Email your motivation letter together with your curriculum vitae before February 28, 2025 to the HR&D Department at recruiting@surmaccat.sr.