Work Order Controller

Job Posting: Work Order Controller
CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname
established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of
having achieved more than 65 years of supplying the most important development sectors
of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane is also an authorized Caterpillar Dealer and has its operations since January
2016. Surmac supports Surmac Guyane.

We keep our workplaces safe and care for the environment and community in which we
operate and aim to achieve the highest customer satisfaction by providing customized
solutions in helping our customers achieve their goals.

For our Service Operations Department, we are looking for a:

                                      WORK ORDER CONTROLLER

Description
The Work Order Controller is responsible for administratively processing and controlling all
assigned work orders by keeping track of the quoted budget from start to finish and thereby
governing the targeted service profitability on work order level.

Job Duties/ Responsibilities include, but are not limited to:
• Create service quotations in the dealer’s ERP system within dealer benchmarked
“waiting times”, by actively collaborating with Service department’s planning and
execution team(s) and with Parts department’s procurement team(s) to gather the
necessary inputs;
• Accurately enter details/information in the dealer’s ERP system when opening
service calls to ensure valid back-end data processing (financial ledgers, cost (center)
allocation, revenue allocation, SEP metrics etc.);
• Communicate parts needs/requirements and delivery schedules (incl. internal shop
logistics) with the Parts department’s parts coordinator, procurers and inventory
controllers;
• Accurately enter the field service hours in the dealer’s ERP system within dealer
benchmark “processing time”;
• Maintain close relations (preferred suppliers) and communications (expediting) with
sub-contractors when required;
• Ensure timely and accurate invoicing of service calls by working closely with the
Service department’s planning and execution team(s) to manage the document flow
(shop & field service reports, parts returns, job closing confirmations etc.);
• Periodically report service call budget status to the Service department’s planning
team to influence service call cost management (overtime allocation, on-track/offtrack progress validation etc.);
• Report on the status (weekly) of all assigned service calls to the Work Order
Controller Supervisor, Account Managers and the Service Manager and/or Product
Support Manager;
• Ensure accurate documentation /filing upon job completion within dealer
benchmarked “processing time”.

Education and/or Experience
• Bachelor’s degree in Business Administration or technical degree with a minimum of
two (2) years’ experience or equivalent education and experience in similar role
preferably within the heavy equipment industry.
• Prior experience in maintaining relationships with external vendors and contractors,
including coordinating schedules, and ensuring quality standards.
• Experienced in Microsoft 365 (Word, Excel, PowerPoint, Outlook).
• Experience with MS Project and Power Bi.
• Experience with ERP systems (e.g. NAXT).

Reporting structure
The Work Order Controller reports to Work Order Controller Supervisor.

Work Schedule
• The base work location is at Surmac Wanica and the working hours are from 7.30 -
16.15.
• Availability required for work at the various Surmac locations.
• Availability outside standard working hours, if required.
• Availability on Saturdays based on Work Order Controller standby schedule.

Offer
SURMAC offers a well-paid job added with a competitive benefit- and rewards package. We
also offer a learning workplace with a professional business culture in which our employee
will be able to innovate day-by-day learning from excellent resources available, leading to a
satisfied employee experience every day.

Submitting of your application
Email your motivation letter together with your curriculum vitae before September 6, 2024
to the HR&D Department at recruiting@surmaccat.sr