CVA Coordinator

Job Posting: CVA Coordinator

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying the most important development sectors of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane is also an authorized Caterpillar Dealer and has its operations since January 2016. Surmac supports Surmac Guyane.

We keep our workplaces safe and care for the environment and community in which we operate and aim to achieve the highest customer satisfaction by providing customized solutions to help our customers achieve their goals.

For our Aftermarket Sales department, we are looking for a:

CVA COORDINATOR

Description

The CVA Coordinator is Surmac’s lead developer and growth generator for the Customer Value Agreements (CVAs) service offering and is therewith responsible for the commercialization, deployment and adoption of this growth enabler as acting lead of the CVA team by consistently utilizing valuable business intelligence and actively co-developing marketing programs to create CVA growth initiatives in order to maximize exposure and returns of CVAs in the assigned territory, both independently and under guidance of the Commercial Manager.

Job Duties/Responsibilities include, but are limited to:

· Maximize customer satisfaction levels for active CVA’s by governing the value promise(s);

· Maintain constant visibility on CVA growth market through acquired Business Intelligence (BI);

· Create and present CVA return on investment (ROI) reports to internal and external customers;

· Oversee timely execution of CVA content to ensure high levels of CVA execution accuracy;

· Manage the CVA financial balance sheets to maintain and improve profitability while growing CVA revenues for both parts and labor sales;

· Collaborate with internal stakeholders to minimize process breakdowns to maintain high levels of cross-functional engagement;

· Actively manage both internal and external customers’ expectations;

· Uphold high levels of accuracy of the various CVA performance dashboards;

· Periodically report on and drive CVA metrics (growth rates, renewal rates, etc.).

Education and/or Experience

· Bachelor degree in Business Administration with 1-2 years’ experience.

· Experience in a sales and customer service is preferred.

· Experienced in Microsoft Office (Words, Excel, PowerPoint, Outlook).

Reporting structure

The CVA Coordinator reports to the Prime Product Sales Manager.

Work Schedule

· 45 hours per week from Monday to Friday.

· The work location is located at Paramaribo and the working hours are from 7.00 – 16.00.

· Will be required to act as Subject Matter Expert when called upon by external customers and/or Surmac sales representatives on location outside of the Surmac premises.

Offer

SURMAC offers a well-paid job added with a competitive benefit- and rewards package. We also offer a learning workplace with a professional business culture in which our employee will be able to innovate day-by-day learning from excellent resources available, leading to a satisfied employee experience every day.

Submitting of your application

Email your motivation letter together with your curriculum vitae before October 29, 2024, to the HR&D Department at recruiting@surmaccat.sr.